PNY Recalls PowerPack Due to Safety Hazard

Recall Date: November 12, 2015

P-B-10400-12-K02-RB
P-B-10400-12-C02-RB

PowerPack T10400 (Black)
P-B-10400-12-K02-RB

PowerPack T10400 (Charcoal)
P-B-10400-12-C02-RB

Recall Summary: The PowerPack T10400 Rechargeable Battery can overheat and vent with flames, posing a fire hazard and risk of personal injury or property damage.
Remedy: Replace by contacting PNY directly at 888-316-1194 between the hours of 9:00am - 8:00pm (Monday - Friday) or online at Tech-Support-T10400@pny.com

For assistance in French, please contact us via email at Tech-Support-T10400@pny.com and a representative will contact you directly.
Pour plus de renseignements ou de services en français, veuillez envoyer un courriel avec votre nom, adresse et numéro de téléphone à tsupport@pny.com et un représentant qui parle français vous contactera.

This recall is being conducted in cooperation with the CPSC in the U.S., and Health Canada in Canada


Frequently Asked Questions

  1. Why are the PNY Technologies® PowerPack T10400s being recalled?
  2. Have there been any reported injuries?
  3. Can I continue to use my PNY Technologies® PowerPack T10400?
  4. How can I tell if my PowerPack needs to be recalled?
  5. What is PNY doing as a remedy?
  6. How can I participate in the replacement program?
  7. I no longer have the receipt for the PowerPack. Can I still participate in the free replacement program?
  8. Can I take the unit back to the store where I purchased it?
  9. Is the U.S. Consumer Product Safety Commission aware of this recall?


  1. Why are the PNY Technologies® PowerPack T10400s being recalled?
    The batteries can overheat and vent with flames, posing a fire hazard and risk of personal injury or property damage to consumers. We are taking this action as part of our continued commitment to product safety and to providing the highest quality and service to our customers.

  2. Have there been any reported injuries?
    No, PNY has not received any reports of injuries caused by the PowerPack T10400.

  3. Can I continue to use my PNY Technologies® PowerPack T10400?
    No. Please stop using it immediately and contact PNY to receive your free replacement PowerPack.

  4. How can I tell if my PowerPack needs to be recalled?
    The products affected by this recall only include certain models of the PowerPack T10400—model numbers P-B-10400-12-K02-RB, P-B-10400-12-K02-RBC, and P-B-10400-12-C02-RB. The model number can be found by looking at the bottom of the PowerPack. To determine if your product is being recalled, call PNY at (800) 234-4597 between 9 a.m. and 8 p.m. ET Monday through Friday, or tsupport@pny.com. You can also visit http://iappsdev.pny.com/product-recall.

  5. What is PNY doing as a remedy?
    PNY is providing customers with a free replacement PowerPack. Customers need to call the toll-free number or e-mail PNY to confirm eligibility and to provide PNY with their address.

  6. How can I participate in the replacement program?
    Customers can call the toll-free number or e-mail PNY for additional information regarding the replacement program. Customers should set up their replacement as soon as possible. Detailed information will be provided by customer representatives through the toll-free number: (800) 234-4597 between 9 a.m. and 8 p.m. ET Monday through Friday, or the e-mail address: tsupport@pny.com. You can also visit http://iappsdev.pny.com/product-recall.

  7. I no longer have the receipt for the PowerPack. Can I still participate in the free replacement program?
    Yes. You can participate by contacting PNY. No receipt is necessary.

  8. Can I take the unit back to the store where I purchased it?
    No, retailers will not accept the units nor will they provide any remedy. For instructions regarding participating in the recall, please see Q6.

  9. Is the U.S. Consumer Product Safety Commission aware of this recall?
    Yes, this recall is conducted in cooperation with the U.S. Consumer Product Safety Commission who will monitor the effectiveness of this recall program.


Information as of 11-12-2015